What is Chargebee? Pricing, Features, Pros, Cons, and Subscription Plans

Chargebee is the ideal tool for subscription businesses of any size and in every sector, whether you are started or are an established corporation with extensive requirements. Chargebee is a ready-made, plug-and-play billing system that is hosted in the cloud. Think of it as your off-the-shelf option.

Chargebee gives you the ability to set up regular billing intervals and receive payments from your clients in an automated fashion. It is not difficult to mix price models such as recurring, one-time, and usage-based pricing.

As you continue to expand up, it may assist you in establishing tighter integration by virtue of its beautiful and user-friendly application programming interface (API).

The tool provides a billing system that is both flexible and robust, which makes it possible for your business team to organize special promotions; it also provides the appropriate tools for your team to accurately bill customers and respond more easily to billing concerns, and it makes it simpler for you to collect online payments through the payment gateway of your choice.

It also enables you to maintain control over your operations by providing you with data that can be put into action through the use of notifications and reports.

Prominent Features

Recurring billing
Advance invoices
Customer portal
Themes for hosted pages
EU VAT Support
Email management
Configurable price plans & add ons
Promotional coupons
Customized webhooks
Payment gateway
Multiple payment methods

Pros:

User-friendly API
Cloud-based
The interface is nothing short of intuitive
Reporting tools are simple to use
Dunning management
Integrates with different payment gateways

Cons:

Incredibly pricey
No option to export multiple invoices
Not easy to sync customer billing
No parent-child functionality

Chargebee Pricing – Subscription Plans

There are four different price plans:

Free
Rise
Scale
Enterprise

Free (Launch)

0/month
Payment pages—iFrame embedded, hosted
Full API Checkout, Stripe.js, and Chargebee checkout
One gateway per payment method
Six Chargebee pricing models
Dunning management
Customer portal or self-service portal
Single tax region

Rise

249/month
Ten users
Unlimited payment gateways
Multiple tax regions
SaaS Metrics
Xero & QuickBooks integrations
The RevenueStory option

Scale

549/month
25 users
Advanced invoices
Custom user roles
Multiple payment methods
Multiple tax profiles
Priority phone support

Enterprise

Custom Price
It’s highly customizable
Allows an unlimited number of users
Complex billing operations management
Supports advanced workflows
Support from setup to migration and beyond

What can Chargebee do for you?

With its innovative solutions, Chargebee is able to assist you with the management of all of your subscriptions as well as the billing procedures for your subscribers. You may also utilize the sophisticated capabilities that it gives you access to in order to personalize invoices, make the process of invoicing automated, and even schedule payments for a variety of different events. The following is an additional feature:

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Self-service Portal

Customers of Chargebee have access to a self-service site that allows them to manage their accounts.

You have the option of providing access to the portal in any of these two ways:

They can join in from your application or website using a single sign-on through API and automatically be forwarded to the Chargebee portal. They have the ability to create their own account and login credentials by going to the portal login page.

Customers have a number of options available to them on the page dedicated to their accounts. They are able to make changes to their information, as well as their billing and shipping data. Additionally, they are able to examine or download their previous bills and verify the current status of their membership. Customers are able to control their own subscriptions and manage them however they see fit, including the ability to cancel, stop, remove, upgrade, or downgrade them. If they have coupons, here is the section of the website where they should enter them.

Chargebee will handle all of your customer communication by sending emails to their inboxes as part of the subscription lifecycle management solution it offers. This includes informing your consumers about the possibility of utilizing the portal in their own work. Simply alter Chargebee’s template to suit your preferences in order to send the client an email including the required URL that will link them to the customer portal.

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Analytics & Reporting

You will be provided with a tool called RevenueStory as part of Chargebee’s revenue analysis. RevenueStory allows you to analyze and monitor important performance parameters.

This data package provides you with more than 150 reports, giving you the ability to delve deeper into your minimum monthly revenue (MRR), churning, new sales, payments received, and a great deal more information.

Customer Assessment

One of the various dashboards that are available in RevenueStory is referred to as the “Sales Watch.” These Chargebee insights include revenue indicators such as new, expansion, and upgrade monthly recurring revenue (MRR) and ARR (accounting rate of return), all of which are segmented by plans, geographical areas, and verticals, respectively.

Using these measures, it is simple to determine which businesses, programs, and even sales representatives have the most impact on the total revenue.

Risk Analysis

Everyone who owns an internet business absolutely has to pay attention to this paragraph. Chargebee is a fantastic business solution since it adheres to all of the security measures and compliances that are specified below. Because the risk of data loss is quite serious, it is imperative that you secure the data of your clients as well as the safety of the facilities provided by the supplier.

The data model that Chargebee uses complies with both the SCA and the GDPR. The 3DS2 protocol is a multi-factor identification system that was developed by Card Networks and fell under the purview of the SCA. Chargebee’s support for this protocol extends to a number of different payment gateways, including Checkout.com, Stripe, and Paypal Express Checkout.

Chargebee is PCI DSS Level 1 certified because the company places a high priority on the security of its customers’ personal information. Because Chargebee has achieved PCI compliance, the company is able to securely receive, handle, and send information pertaining to credit cards and cardholders. This very sensitive data may be protected from theft and other types of fraud by the use of this method.

Chargebee utilizes Amazon AWS to store data. Due to the fact that Amazon’s facilities were constructed for this purpose (among other things), the company’s degree of security is amazing. Amazon takes care of your internet security in addition to the physical security they provide.

MRR

Chargebee handles a wide variety of important business indicators for its clients, including churn rates, customer (LTV), and monthly recurring revenue (MRR).

Your profits for one month are included in the MRR report, also known as the monthly recurring revenue report. When compared to calculating recurrent charges based on plan fees, add-ons, and coupon reductions, this method is a little bit more involved.

Typically, the subscription business is built on a combination of recurring and one-time charges, which might vary depending on the circumstances.

The MRR report feature that Chargebee reporting provides gives you access to gives you a versatile option.

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Ease of Use

The majority of Chargebee customers believe, based on their assessments of the program, that it is simple to use after you have become accustomed to it. Signing up is quick and easy, and there is always someone on the support staff to assist you if anything goes wrong.

Before you commit to a subscription, you have the option of requesting a free sample version of the product and testing it out.

Customer Reviews

Overall Rating 4.3/5

Maria:

“Their customer service is amazing, and they offer a lot of valuable assistance. Nevertheless, due to the fact that it is simple to use, I have not had to seek their assistance more than once.”

John:

“I have already lost over six thousand dollars in charges that I am unable to add to the bills of my clients, in addition to a few thousand dollars in invoices that I am unable to make.”

Mr. James:

“It is quite simple. In the event that you do experience any difficulties, their customer care crew is fantastic and incredibly responsive.”

Samial:

“It’s a shame that I couldn’t provide my clients with a hosted payment interface via which they manage their accounts to make payments. Their program places a significant emphasis on coding and the skills necessary to code.”

Jacson James:

“We have discovered that Krish and his staff are an incredible resource. They were quick to respond to our pre-sales queries, provided useful information in response to those questions, and have been helpful in getting us set up with their system.”

Zain:

“Now I’ve been advised that I need to group things once a week since adding charges to my clients’ accounts puts too much strain on their central processing units (CPUs).”

Conclusion

Chargebee is regarded as one of the most effective pieces of subscription management software currently available. It provides a range of services, such as accounting and tax preparation to periodic billing and invoicing. However, they might make help more accessible by offering premium plans and focusing on implementing offline payment options. However, this shouldn’t necessarily be a deal-breaker for you. Because it possesses so many essential features, this service is unquestionably deserving of a try.

FAQs About Chargebee

Who are the most common types of Chargebee customers?

Chargebee is a billing automation platform that gives new and growing businesses with the ability to manage subscription services more efficiently.

What are the most common applications of Chargebee?

You can immediately be on top of things and automate your recurring billing with the help of Chargebee. This enables you to acquire a rapid glimpse of revenue statistics and user base. It includes additional capabilities such as the freedom to adjust the price, issue discounts, and run promotions without the need to search for a developer. These features may be found without the need to hunt for a developer.

Is a payment gateway something that Chargebee offers?

No. There is no such thing as a Chargebee payment gateway since there is none. Chargebee is a subscription management system, which implies it does duties such as subscription-based billing.

Chargebee, on the other hand, is integrated with a large number of payment gateways, including PayPal, Checkout.com, Stripe, Amazon Payments, and others.

Who is making use of Chargebee?

Chargebee is a well-known subscription management and recurring billing software that is used all over the world. Okta, Doodle, Study.com, Envoy, Freedom, Freshworks, Knewton, and Percona are among the numerous SaaS companies that utilise Chargebee. Chargebee is also used by many more SaaS companies.

I’d like to develop my own payment gateway, is it possible?

There is software available, and you can use it to build your own payment gateway, thus the answer is yes. If you’ve read our Chargebee review, you already know that this service might be beneficial to your company because it would free you from the reliance on the payment gateways provided by other businesses.

To construct a payment gateway from scratch would need several time-consuming and hard steps, such as establishing communication with a large number of banks and negotiating with the authorities.

Is Chargebee safe?

Yes, Chargebee is quite safe. It complies with both the SCA and the GDPR and utilises the 3DS2 protocol for secure financial transactions. One of the reasons why many reviews of Chargebee laud it is because of this feature.

But wait, there’s more: because Chargebee uses Amazon Web Services (AWS), the security of your data will be ensured both at the network and the physical level.